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Serenity Beauty and Hair


We offer an exclusive range of beauty treatments to clients from Clifton, Bristol and the Southwest and our treatment rooms are second to none and offer you the ultimate in relaxation, luxury and decadence.

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  • davidhinman4

    09-Jan-2015 Report

    Awful customer service. My girlfriend went for a massage I bought her as a present but the shop was closed on day she scheduled to come. I was given a lot of excuses for why she was not told her appointment was cancelled including "we wrote your number down wrong" (how/why? and your fault.) and "we emailed you in the morning before the appointment which was ample warning" (an email she didn't receive in her inbox or junk folder, when challenged on this I asked them to forward the email they'd sent as proof they had which they said they would... Never did.) Due to this short fall of customer service I asked for some form of compensation as my girlfriend had wasted her day off, perhaps a free upgrade on a treatement... "No". Well could you at least pay her back for the money she spent on parking outside the salon on the day to which the manager replied "No, we're a small business and can't afford to". I asked her to think about it and call me back, which she didn't. When my girlfriend phoned up and asked to speak to her she could hear the manager in the background saying "I don't want to speak to her, tell her I'm not here"
    Easily the worst customer service I've ever had... Avoid this place like the plague!

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