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Unit 2 Euroway, Wood Close, Quarry Wood Retail Park,, Aylesford, near Maidstone, ME20 7UB
See site for prices.
8-Dec-13 to 8-Dec-15
Mon-Fri, Sat, Sun, 09:30am - 6:30pm (subject to any change.)
0 months to 12 years
Welcome to Adventure Kidz – our unique indoor adventure centre where groups, kids, friends and families can enjoy an action packed, fun filled time together.<br /><br />As well as having the UK's first indoor high ropes course, we also have indoor quad bikes, a brand new soft play area with multiple slides, including a 6 metre drop slide, football and basketball areas, a toddlers' zone, five big party rooms, a first rate cafe / restaurant and so much more! <br /><br />So please check out our website to see what else we offer and we look forward to seeing you soon!<br /><br />See Blue Box on our site for 'New Updates on Party Closures'<br /><br />Peak Times (2 hour sessions):<br />Saturdays and Sundays • Bank Holidays • School Holidays<br /><br />Off Peak: Monday to Friday (Term Time)<br /><br />N.b. Older children (13-17) years can be admitted at the management's discretion
Times and prices are subject to change. Contact venue before setting out.
As a mum of four this is by far the worst play centre I have ever had the displeasure of visiting. I booked a party for my 7 year old daughter with at a cost of £142.00. After the children had played we were shown to the "party room". A room up a flight of stairs at the back of the building - totally soulless and uninspiring - overlooking the retail park. No music to liven up the party. The party food - if that what you could call it - was terrible. I had chosen the cold selection. The amount on offer was the bare minimum and could not have cost more than £20 - £25 (and I think I being extremely overgenerous). The party food is apparently made all on site - but the gingerbread men and cakes looked very like the ones you are able to buy from Sainsbury's (which is conveniently is just round the corner) or any supermarket. A few mini sausages, crisps and sandwiches are what this play centre constituted enough to feed this party. I had to feed my four children and my niece again once I had got home as they were all still hungry. A friends son banged his head on a piece of the equipment (which he said afterwards was not covered) and their answer to first aid was a half opened bag of frozen peas! The staff are all teenagers who were all very polite but had no clue. I raised these issues with the owner Mr Andrew Moody via email to begin with. Mr Moody emailed me back asking me to phone him (not good customer service) - I can only guess he wanted to save on his telephone bill. Mr Moody was defensive from the start. I felt that he was listening to what I was saying but not actually listening. He informed me that the food was left over as he could see from CCTV footage and was adequate for the children and that perhaps the adults in the room were eating the food. There was only myself, my husband and another mum who did not eat the food - which he could have seen from the CCTV footage had he looked closer. After a very long winded conversation that really achieved nothing and myself informing him I would never set foot in his centre again (mainly due to his demeanour) he agreed to send remuneration. I then received two days later 5 free passes into the centre and stating very clearly I would not be visiting again. I phoned Mr Moody again and clearly asked for a monetary refund which he clearly refused stating that it is not company policy and it is in the terms and conditions (which I cannot find) - after a very heated conversation I ended the phone call. Mr Moody in my opinion is an extremely rude person who needs to go on a customer relations course. He was unwillingly to listen to my complaint with regard to his overpriced party packages. To say I was disappointed with the whole thing is a severe understatement - a businessman would not alienate potential returning customers as he has done and we all know that mums talk at the school gates - a fool to himself.
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