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Kingston Upon Thames
The Bentall Centre
Lower Ground Floor, Wood Street, KT1 1TP
0-6m FOC; 6-12m £1.50; 1-2 £3.50; 3+ £4.95; Adults FOC
12-Aug-15 to 12-Aug-20
Mon-Fri 9.30am-6pm; Sat 9am-6pm; Sun 11am-5pm
At Caterpillars Café, we make sure parents are looked after as well as the children. Settle down on a sofa and relax with a coffee made from freshly ground beans, while choosing a snack, meal or sharing platter from our tasty menu. The lounge area has been designed with full line of sight of the play frame wherever you are sitting. Whilst the kids are exploring, you can relax with friends or even get some work done, taking advantage of our free Wifi. Suddenly shopping in Kingston becomes fun for everyone, and it might just buy you a little extra time in the shops!
Conveniently located on the lower ground floor of The Bentall Centre next to Mothercare and WH Smith, we are easy to find and easy to get to.
Times and prices are subject to change. Contact venue before setting out.
Absolutely shocked by the appalling attitude of the manager to my daughter using a potty. This is supposedly a toddler friendly cafe and took my daughter to the toilet area to use the potty. She is currently scared of going in public bathrooms. she is new to potty so sure she will be fine in a few weeks but took her outside the toilet door well away from seating and serving area. she then sat on potty and the manager came over and was immediately hostile asking why my daughter was doing a poo in public. I explained and said she actually needed a wee. End result was I was told she couldn't use the potty unless I took her into bathroom which she is scared off. I was so upset by horrible attitude of the manager who made me feel ashamed. Will not be returning and advising my friends against it.
If you are looking for a place where the staff are rude and treat you like you are lucky to be there then this is the place to take your children. Very disappointed at the attitude of the manager and confusing communication from staff as to how long I would have to wait to get in with 2 toddlers, firstly told 20 min and then 1hr. When it was out turn to go in the complete disinterest from the staff taking my money as if we were 'lucky' to be getting in. I think the initial success of this play area is making way for attitude and arrogance, such a shame as we used to love visiting and the children thoroughly enjoyed it.
Went there very recently and whilst impressed with the size of the frame for little kids to play on, was not pleased that babies over 6 months are charged £4.50!
It would have been nice for my baby to be able to sit in the corner and watch her older brother play but as my 10 month old baby can't even crawl yet, I wouldn't want to pay that for her to just sit there. Most soft play places only charge after the age of 1 which is much more reasonable.
Food was extremely pricey for what it was - close to £5 for one adult sandwich (I.e only 2 pieces of bread sandwiched together) with some rather tasteless inedible frilly salad leaf bits at the side. Children's portions were half that size and still very expensive. They say they'll bring it to your table which is nice but it took ages and in the end I went to get it myself as several other parents said they'd had to also do this as it took
so long. It was not even particularly busy.
It's in a good useful location and the frame is a decent size but next time I'll def order no more than a drink and wait till my younger one can justify me spending £4.50 on her entrance - I.e when she can move!
Jellybugs round the corner serves much better food at better prices and with much quicker service.
Mumsnet Kingston HQ were invited to try out Kingston's new Caterpillars soft play cafe as part of our TUIT day in Kingston last week. It is located in the lower ground floor of The Bentall Centre and entrance fees are staggered according to age of child:
It was immediately apparent that the cafe has been set up by a mum in response to what she and her family needed in Kingston town centre. Manager, Zoe wanted to create somewhere fun, with homely touches, such as the branded, generous sized cups and mugs and to make people feel like welcome guests. Tick.
Staff were very attentive and aware of risks such as placing hot drinks too close to our accompanying one year old's grasp and tables were kept clear of any condiments or tempting sugar sachets. Each child needed signing in, with the adults accepting full responsibility and care was taken to closely monitor the dedicated toddler zone (in itself a great idea and full of multi-level entertainment for our one year old), to ensure older children or food and drink were not present.
Although we did not sample it ourselves, kids lunch boxes can be purchased for £4.50 with a choice of fillings.
As for the soft play area itself, our 3 year old felt confident to explore it all and there is a great range of activities. Accompanying adults are not encouraged, as space is fairly restricted within the activity centre but are obviously welcome should children get into any difficulty. Caterpillars' sessions are limited to 2 hours, to meet demand.
It was all spotless, as were the stylish toilets (important for any parent!) and attention to detail extended to a separate, lower sink area for little people and no hot water. Koala Kare child protection seats in cubicles, to keep babies safe while parents and siblings use the facilities, are a nice touch and would mean not relying all the time on friends to hold one child for you!
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