PALS- Patient Advocay & Liaison Service

Bury St. Edmunds

The Patient Advice and Liaison Service (PALS) is a free and individual service where patients and carers can be advised about the services provided by the Trust and where they can feel at ease to express any worries and concerns about either their own or a relative's treatment.

Patient Information leaflets

The Trust produces a wide range of patient leaflets which are now available in the Patient Leaflets section of this website.

PALS provides

Balanced and impartial information about the Trust and its services
An opportunity for the Trust to use patient/carer comments to make improvements to services
Resolution of problems and concerns where possible
Help and support when things go wrong
Advice and direction to those with formal complaints
Information on how to be more involved with the NHS locally

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