Bury St. Edmunds
West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, IP33 2QZ
01284 712555 / Bleep #398
The Patient Advice and Liaison Service (PALS) is a free and individual service where patients and carers can be advised about the services provided by the Trust and where they can feel at ease to express any worries and concerns about either their own or a relative's treatment.
Patient Information leaflets
The Trust produces a wide range of patient leaflets which are now available in the Patient Leaflets section of this website.
Balanced and impartial information about the Trust and its services
An opportunity for the Trust to use patient/carer comments to make improvements to services
Resolution of problems and concerns where possible
Help and support when things go wrong
Advice and direction to those with formal complaints
Information on how to be more involved with the NHS locally
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