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Valley Park Leisure Complex,, CR0 4YA
20-Jan-16 to 20-Jan-21
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There's no better family activity than Tenpin Croydon and come rain or shine, we have a huge range of activities to keep the whole family and your entire circle of friends entertained. Looking for ideas for half term in Croydon? Visit our offers page to find out more.
Tenpin Croydon couldn't be easier to find either. As we're located on Valley Park Retail and Leisure Complex, getting to and from Tenpin Croydon could not be easier – whatever your preferred method of transport. We're just off Purley Way!
Times and prices are subject to change. Contact venue before setting out.
I organised my daughter's 6th birthday party a few days ago at Tenpin Croydon and it was a complete disaster due to very poor customer service and one of the lanes not working. We had booked for 12 pm; we were moved up and down the lanes for half an hour, as no staff member seemed to know where we were supposed to play; one of the two lanes we finally managed to play on blocked twice, leaving 6 disappointed children to look around for around 20 minutes, while the staff was completely uninterested to my pleas to repair it as soon as possible; when we started the game we were supposed to be served 6 jugs of squash which didn't arrive until after the food was served at the end of the game, despite me asking for the drinks at the bar several times. The cake was also a total disappointment: in the morning I had rang the central booking line (there is no number to call the Ten Pin Croydon centre directly) and I was told that I would certainly be provided with plates, forks and napkins to serve the cake. Instead, after repeatedly having to ask for them, I was told that they don't have plates at all, only napkins. Thank God I had brought my own "just in case". Although I complained throughout this sad experience, no member of staff ever came around in the two hours we played there to ask how we were doing. After the party, I complained once again to the manager, and I only received a £10 refund, which is too little given that I had paid more than £150. Sadly, I didn't get to enjoy spending time with my daughter because I was constantly chasing the waitress or the manager or some other member of staff just to get the service I had paid for, and I had been looking forward to having fun with my little girl for such a long time! This is even more disappointing given that at least two other customers came to me as they overhead me complaining and told me that they would never go back either!
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